Description: Setting up Corrective Action Management
Setting up Corrective Action Management
Author(s):
TCC
Last updatedFeb, 2021
Word count2,586

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Description: Setting up Corrective Action Management
How to use this guide
Setting up Corrective Action Management
Welcome to The Audit Hub User Guide - setting up Corrective Action Management.
Author
TCC
Word count200

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Description: Setting up Corrective Action Management
Corrective Action Management (CAM)
Setting up Corrective Action Management
Corrective Action Management (CAM) identifies and allows any non conformancy’s picked up in an audit, to be revisited and eventually closed out. In this way any areas of weakness are brought to attention, enabling the client to take action, make improvements in these areas and put steps in place to prevent it happening again. Evidence of these improvements are then submitted in order to...
Author
TCC
Word count272

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Description: Setting up Corrective Action Management
How to Select Correction Action Management as a Facility
Setting up Corrective Action Management
Author
TCC
Word count23

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Description: Setting up Corrective Action Management
Behaviour tab
Setting up Corrective Action Management
When a form is created on Audit-Hub, the default is for NO conformance review to be enabled and the Enabled button on the Behaviour tab in the screen below would have the ‘No’ button highlighted (many of the subsequent options would not be visible).
Author
TCC
Word count205

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Illustrations in this section
  • Description: document:image1
    document:image1
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Root Cause Analysis
    Setting up Corrective Action Management
    If there is a requirement to look into Root Cause analysis, then this can be selected here.
    Author
    TCC
    Word count45

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    Description: Setting up Corrective Action Management
    Review Initial Blocks
    Setting up Corrective Action Management
    When the Form is uploaded and scored, then all the non conformant questions will be ‘bound’ together in the conformance review. Here, there is an opportunity to either send them to the elected reviewer first by selecting ‘yes’ or to send them directly out to the client/site, if ‘no’ has been selected.
    Author
    TCC
    Word count117

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    Description: Setting up Corrective Action Management
    Deadlines
    Setting up Corrective Action Management
    document:image2
    Author
    TCC
    Word count164

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    Illustrations in this section
  • Description: document:image2
    document:image2
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Reviewers
    Setting up Corrective Action Management
    document:image3
    Author
    TCC
    Word count76

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    Illustrations in this section
  • Description: document:image3
    document:image3
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Originator
    Setting up Corrective Action Management
    If the button is checked against Originator, then this is the actual person who did the audit in the first place ie the assessor.
    Author
    TCC
    Word count55

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    Description: Setting up Corrective Action Management
    An Associated User
    Setting up Corrective Action Management
    The person responsible for viewing non-conformant questions from the assessment ie the reviewer. In some cases a company may have a designated reviewer for sites, and this would be reflected in the way that the site hierarchy is set up in the system so should appear as a drop down.
    Author
    TCC
    Word count111

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    Description: Setting up Corrective Action Management
    Resolvers
    Setting up Corrective Action Management
    Resolvers are individuals that must ‘resolve’ the situation which the assessor has identified during the assessment, which resulted in a question has been marked as non-compliant.
    Author
    TCC
    Word count228

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    Illustrations in this section
  • Description: document:image4
    document:image4
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Notifications
    Setting up Corrective Action Management
    document:image5
    Author
    TCC
    Word count105

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    Illustrations in this section
  • Description: document:image5
    document:image5
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Escalations
    Setting up Corrective Action Management
    This works in a very similar way to notifications and are triggered if you go over the initial response period.
    Author
    TCC
    Word count167

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    Illustrations in this section
  • Description: document:image6
    document:image6
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    To View Forms Uploaded from Audit Client
    Setting up Corrective Action Management
    Once synchronised, Forms will upload to the system and can be viewed in Forms, Admin, Audit Client uploads. This is a list of anything that has been done on a form, completed and uploaded from a device. (It won’t show any online forms done in the portal).
    Author
    TCC
    Word count146

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    Description: Setting up Corrective Action Management
    To see and Respond to the Conformance Review
    Setting up Corrective Action Management
    To reach the necessary screen go to : ● Forms, Enquiry, Conformance review.
    Author
    TCC
    Word count91

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    Description: Setting up Corrective Action Management
    Conformance Review Overview
    Setting up Corrective Action Management
    document:image7
    Author
    TCC
    Word count255

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    Illustrations in this section
  • Description: document:image7
    document:image7
    By Chris Lewis
    on Feb 14
  • Description: document:image8
    document:image8
    By Chris Lewis
    on Feb 14
  • Description: document:image9
    document:image9
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Conformance Review Report
    Setting up Corrective Action Management
    Alternatively there is a reporting tool available which will create a report containing all the details of the corrective action including reviewer and resolver details, dates, times and conversation history.
    Author
    TCC
    Word count71

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    Description: Setting up Corrective Action Management
    Awaiting Response or Awaiting Review
    Setting up Corrective Action Management
    If you had been sent any questions which were outstanding to respond or review, then these would be listed under here. (They should also show on your home page under Tasks).
    Author
    TCC
    Word count109

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    Illustrations in this section
  • Description: document:image10
    document:image10
    By Chris Lewis
    on Feb 14
    • Description: Setting up Corrective Action Management
    Resolved
    Setting up Corrective Action Management
    This screen shows that there have been two questions which have been resolved successfully.
    Author
    TCC
    Word count35

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    Description: Setting up Corrective Action Management
    Errors
    Setting up Corrective Action Management
    Any questions which had not been allocated to a reviewer or a resolver correctly would be listed under this tab and can be selected to be investigated.
    Author
    TCC
    Word count61

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