Description: Frequently Asked Questions
Frequently Asked Questions
Author(s):
TCC
Last updatedMay, 2019
Word count1,439

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Description: Frequently Asked Questions
I cannot see the writing in the compliance coloured box.
Frequently Asked Questions
A - check in the compliance scheme that the foreground colour (the wording colour) is different from the background colour. If they are both the same colour, the wording will not appear.
Author
TCC
Word count92

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Description: Frequently Asked Questions
Why is there nothing showing in the Corrective Action Management?
Frequently Asked Questions
Check that the non-conformant box is ticked in the compliance scheme for that audit. If the box is not ticked then the system does not know to include it.
Author
TCC
Word count84

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Description: Frequently Asked Questions
Why are the questions being scored using the old scoring scheme?
Frequently Asked Questions
Ensure that the latest versions of the compliance and rating scheme have been published and are the live versions. Important - it is not possible to migrate an audit from one version of a compliance scheme to another. For example an audit created last week using one scoring version will only use that version even if the scoring has been amended since then.
Author
TCC
Word count154

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Description: Frequently Asked Questions
The Critical Fail facility is not working.
Frequently Asked Questions
Check that the Critical Fail is enabled in the rating scheme which is linked to your Form and also that the Critical Fail box has been ticked when the response was created for the questions.
Author
TCC
Word count90

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Description: Frequently Asked Questions
Why can’t I log in?
Frequently Asked Questions
Are you using the correct email address and password? The email address in the system is always the same as the one which needs to be used to log in. If a persons email address is changed in the system then their log in will also change. If a user forgets their password they have to click the ‘forgotten password’ link on the home page to reset it themselves. No one can see the...
Author
TCC
Word count170

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Description: Frequently Asked Questions
How do I remove someone from AuditHub?
Frequently Asked Questions
In the user administration section, untick the box under the credentials tab.
Author
TCC
Word count84

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Description: Frequently Asked Questions
​Why are my assessments not being allocated?
Frequently Asked Questions
The assessments may be stuck at the 'Waiting for Scheduled Audit' stage if the activities do not have a key date in the Key Date section or if you added the key date to the site after the activity had started, as the key dates on the activity are filled in based on the sites key dates at the time the activity is created.
Author
TCC
Word count148

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Description: Frequently Asked Questions
​How do I create a Critical Fail response within an assessment?
Frequently Asked Questions
The two steps for the critical fail functionality to work is:
Author
TCC
Word count85

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Description: Frequently Asked Questions
How do I set up an Email template?
Frequently Asked Questions
Left hand menu, System, Templates, Email.
Author
TCC
Word count34

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Description: Frequently Asked Questions
​What is a Theme?
Frequently Asked Questions
This is a ‘wrapper’ for a company. If a Theme is selected for a company, then response reports will have a logo/colours etc
Author
TCC
Word count62

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Description: Frequently Asked Questions
​What is the best way to create an Activity Reference?
Frequently Asked Questions
Merge tokens can be used together along with constant values to create unique activity references
Author
TCC
Word count120

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Description: Frequently Asked Questions
​The Audit Hub app is not working as it should. What can I do?
Frequently Asked Questions
If the Audit Hub app has been working correctly and then develops a problem, it is a good idea to clear any unwanted data and clear the cache. You can do this by:
Author
TCC
Word count119

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Description: Frequently Asked Questions
Will the text which I put in Notes during the audit, show on the Response Report?
Frequently Asked Questions
Yes, the text will be included in the Report.
Author
TCC
Word count55

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Description: Frequently Asked Questions
Which is the best Browser for Audit Hub?
Frequently Asked Questions
It is best to use the latest version of Edge, Chrome or Firefox for completing the online forms on Audit Hub.
Author
TCC
Word count64

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